Privacy Policy

1. Introduction

Welcome to iSucceed (“we”, “our”, “us”).

iSucceed provides a mobile and web platform that allows students and parents to search for tutors in their nearby area based on subjects, grade level, and other preferences. Bookings and payments are completed through the app, while tutoring sessions take place offline.

We are committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using our platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Full name (student, parent, or tutor)
• Email address
• Phone number
• Physical address (for location matching purposes)
• Student grade and subject preferences
• Tutor qualifications and experience
• Profile photos (if uploaded)
• Payment information (processed via secure third-party payment providers)

2.2 Automatically Collected Information

• Device information (device type, operating system)
• IP address
• App usage data
• Location data (if enabled by user)

2.3 Payment Information

Payments are processed through secure third-party payment gateways. We do not store full credit/debit card details on our servers.

3. How We Use Your Information

We use personal information to:

• Create and manage user accounts
• Match students with suitable tutors
• Process bookings and payments
• Facilitate communication between students/parents and tutors
• Improve our services and platform functionality
• Provide customer support
• Comply with legal and regulatory requirements
  
  

4. Sharing of Information

We may share information:

• Between students/parents and tutors for booking and communication purposes
• With third-party payment processors to complete transactions
• With service providers that help us operate the platform
• When required by law or regulatory authorities

We do not sell personal information to third parties.

5. Location Data

If you enable location services, we use your location to show tutors in your nearby area. You can disable location permissions in your device settings at any time.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

However, no digital platform can guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Users may request account deletion at any time (see Section 10).

8. Children’s Privacy

iSucceed may be used by students under the age of 18. Where the user is a minor, parental or guardian consent is required in accordance with POPIA.

We do not knowingly collect personal information from minors without appropriate consent.

9. Your Rights Under POPIA

Under South African law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing in certain circumstances
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator (South Africa)

To exercise your rights, contact us at:
📧 Email: support@isucceed.co.za

10. Account Deletion

You may request deletion of your account by:

• Using the in-app deletion feature (if available), or
• Contacting us via email.

Upon deletion request, we will remove or anonymize your personal data unless we are legally required to retain certain information.

11. Cookies and Tracking Technologies

If applicable to the web version of iSucceed, we may use cookies to:

• Improve user experience
• Analyze platform usage
• Remember user preferences

Users may manage cookie preferences via browser settings.

12. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for the privacy practices of those external platforms.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the app and/or website with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

iSucceed
Email: support@isucceed.co.za
Phone: +27 123 2321 232